Frequently Asked
Questions About Fillbet 🇵🇭

You must be at least 21 years old to register and play on Fillbet. This is a strict requirement under PAGCOR regulations governing online gambling in the Philippines. During registration and at the time of your first withdrawal, Fillbet may ask you to submit a valid government-issued ID to confirm your age and identity. Accounts found to belong to underage players will be permanently closed and any funds returned.

Go to the Login page and click "Forgot Password." Enter the email address linked to your Fillbet account and we'll send you a password reset link. Check your inbox — and your spam folder just in case. Click the link, enter your new password twice, and you're back in. If you no longer have access to your registered email, contact our support team with your registered mobile number and a valid ID for manual verification.

No — each player is allowed only one Fillbet account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently suspended and any winnings forfeited. If you think a duplicate account was created by mistake, contact support immediately to have it resolved before it affects your main account.

Account verification (KYC) is required before your first withdrawal. You'll need to submit a clear photo of a valid Philippine government-issued ID — this can be your PhilSys National ID, passport, driver's license, SSS ID, UMID, or PRC ID. You may also be asked for a selfie holding your ID. Verification is usually completed within 24 hours. Once verified, your account is fully unlocked for deposits, withdrawals, and all Fillbet games.

Fillbet supports the most popular Philippine payment methods: GCash, PayMaya (Maya), BPI online banking, BDO online banking, and Metrobank online banking. All transactions are processed in Philippine Peso (₱). We're constantly adding new payment options, so check the deposit page for the latest available methods.

The minimum deposit on Fillbet is ₱100 when using GCash or PayMaya — making it accessible for casual players who want to try the games without a big commitment. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit, though very large deposits may require additional verification for security purposes.

GCash and PayMaya withdrawals are typically processed within 5 to 30 minutes after approval. Bank transfers to BPI, BDO, or Metrobank usually take 1 to 3 business days depending on your bank's processing schedule. Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. The minimum withdrawal amount is ₱200 for e-wallets and ₱500 for bank transfers.

A withdrawal may be delayed for a few reasons: your account KYC verification is still pending, you have an active bonus with unmet wagering requirements, the withdrawal amount exceeds your daily limit, or our security team has flagged the transaction for a routine check. If your withdrawal has been pending for more than 24 hours, contact our support team with your transaction reference number and they'll sort it out for you.

Fillbet does not charge any fees for deposits or withdrawals on our end. However, your payment provider — GCash, PayMaya, or your bank — may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking your e-wallet or bank's fee schedule before initiating a large transaction.

Fillbet offers 200+ games across multiple categories. Featured titles include Fortune Dragon, Fishing Kui Li, Rave Party Fever, Ice and Fire, Triple, Nine, and Earn Money. Beyond these, you'll find live baccarat, blackjack, roulette, sports betting on PBA and NBA, and a growing arcade section. New games are added every month.

Yes — all Fillbet games use a certified Random Number Generator (RNG) that ensures every spin, card draw, and dice roll is completely random and independent of previous results. The RNG is regularly audited by independent testing labs. Each game's Return to Player (RTP) percentage is published in the game info panel so you always know your theoretical odds before you start playing.

Selected Fillbet slot and arcade games offer a free demo mode that lets you explore the game mechanics, bonus features, and paytable without risking real money. Look for the "Try Demo" button on the game card. Live casino tables and sports betting markets require a funded real-money account to participate. Once you're comfortable with a game in demo mode, switching to real-money play is just one tap away.

Most Fillbet slot games start at ₱1 per spin, making them accessible for all budget levels. Live casino tables start from ₱100 per hand, with high-roller rooms available for bigger bets. Sports betting has a minimum of ₱50 per selection. Fishing games like Fishing Kui Li let you adjust your bullet cost from as low as ₱0.10 per shot. Check each game's info panel for exact betting limits.

Fillbet's game servers record every round in real time. If your connection drops mid-spin or mid-hand, the round will be completed on the server and the result will be waiting for you when you reconnect. Any winnings from that round will be credited to your account automatically. For live casino games, the dealer will continue the round and the result will be logged. If you believe a round result was not recorded correctly, contact support with the game name and approximate time.

New Fillbet players receive a welcome bonus on their first deposit. Once you register and make your first deposit via GCash or PayMaya, the bonus is credited to your account automatically — no promo code needed. The bonus funds are added to your game wallet and can be used across eligible Fillbet games. Wagering requirements apply before bonus winnings can be withdrawn. Full details are in our Terms & Conditions.

Wagering requirements (also called playthrough requirements) mean you need to bet a certain total amount before bonus winnings can be withdrawn as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before that bonus converts to withdrawable cash. Not all games contribute equally — slots typically count 100%, while live casino games may count less. Check the bonus terms for the exact contribution rates.

Yes — Fillbet regularly runs reload bonuses, cashback offers, free spin promotions, and special event bonuses tied to major Philippine sporting events like PBA Finals, Pacquiao fights, and NBA playoffs. Download the Fillbet app and enable push notifications to be the first to know when a new promotion goes live. Promotions are also announced on the Fillbet homepage.

Visit the Fillbet App page for download instructions. Android users can download the APK directly from the Fillbet website — you may need to allow installation from unknown sources in your phone settings. iOS users can install the app via the App Store or as a Progressive Web App (PWA) by tapping "Add to Home Screen" in Safari. The app is free to download and gives you faster loading, push notifications, and a smoother gaming experience.

No download is required. All Fillbet games are fully playable in your mobile browser — Chrome, Safari, or Firefox on Android or iOS. Just go to fillbet.net, log in, and start playing. The browser version works great on most Philippine mobile networks including Globe, Smart, and DITO. The app is optional but recommended for the best experience, especially on slower connections.

If the Fillbet APK won't install, the most common fix is to enable "Install from Unknown Sources" in your Android settings. Go to Settings → Security (or Privacy) → toggle on "Unknown Sources" or "Install Unknown Apps" for your browser. Make sure you have enough storage space and that you're downloading the APK from the official Fillbet website only. If the problem persists, try clearing your browser cache and downloading again, or use the mobile browser version instead.

Fillbet operates in compliance with PAGCOR (Philippine Amusement and Gaming Corporation) regulations for online gambling in the Philippines. All player data is protected using SSL encryption, and financial transactions are processed through secure, verified payment gateways. Your funds are held in segregated accounts separate from operational funds, so your balance is always protected.

Fillbet provides responsible gaming tools directly in your account settings. You can set daily, weekly, or monthly deposit limits to control your spending. You can also set session time reminders, take a temporary cooling-off break (24 hours to 30 days), or request a full self-exclusion if you feel you need a longer break from gambling. These tools are available 24/7 and take effect immediately. Visit our Responsible Gaming page for full details.

If you suspect unauthorized access to your Fillbet account, change your password immediately via the Login page using the "Forgot Password" option. Then contact our support team right away — provide your registered email and mobile number so we can lock the account while we investigate. We recommend enabling two-factor authentication (2FA) on your account for an extra layer of security. Never share your password or OTP with anyone, including people claiming to be Fillbet staff.

To permanently close your Fillbet account, contact our support team with your registered email address and a written request for account closure. Before closing, make sure to withdraw any remaining balance — funds in a closed account cannot be recovered after 90 days. If you're closing your account due to gambling concerns, we strongly encourage you to use our self-exclusion tool instead, which gives you the option to return after a set cooling-off period. See our Responsible Gaming page for more information.