Fillbet Privacy Policy

📖 1. About This Privacy Policy

This Privacy Policy is issued by Fillbet ("the Company," "we," "us," "our"), the operator of the online gaming platform at fillbet.net. It describes how Fillbet collects, uses, stores, shares, and protects the personal data of players and visitors ("you," "your") in connection with your use of the Fillbet platform.

This Policy is prepared in compliance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It also reflects Fillbet's obligations under PAGCOR's data governance requirements and the Anti-Money Laundering Act (AMLA) of the Philippines.

This Privacy Policy should be read together with Fillbet's Terms & Conditions, which govern your use of the platform. Defined terms used in this Policy have the same meaning as in the Terms & Conditions unless otherwise stated.

📂 2. Personal Data We Collect

Fillbet collects the following categories of personal data from players and platform visitors:

2.1 Registration & Identity Data

• Full legal name (as it appears on your government-issued Philippine ID)
• Date of birth (to verify the 21+ age requirement)
• Gender
• Philippine mobile number
• Email address
• Residential address (city, province, postal code)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Government-issued Philippine ID (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, Voter's ID)
• Selfie or live photo for identity matching
• Proof of address documents (e.g., utility bill, bank statement)
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account showing your registered name)

2.3 Financial & Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method details (e-wallet account reference numbers, bank account last digits)
• Transaction history and account balance records
• Bonus and promotional credit history

2.4 Gaming Activity Data

• Game session records including games played, bet amounts, and outcomes
• Wagering history and win/loss records
• Responsible gaming tool usage (deposit limits, self-exclusion requests, cooling-off periods)
• Game preferences and platform interaction patterns

2.5 Technical & Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser type
• Mobile device identifiers (for app users)
• Session duration and login timestamps
• Referring URLs and navigation paths within the platform

2.6 Communications Data

• Support chat transcripts and email correspondence with Fillbet staff
• Feedback, complaints, and dispute records
• Marketing communication preferences and opt-in/opt-out records

🔍 3. How We Collect Your Data

Fillbet collects your personal data through the following means:

3.1 Directly From You

The majority of your personal data is collected directly from you when you register a Fillbet account, complete KYC verification, make a deposit or withdrawal, contact our support team, or interact with any feature of the Fillbet platform. You are always informed at the point of collection what data is being requested and why.

3.2 Automatically Through Platform Use

When you access the Fillbet website or mobile app, we automatically collect certain technical and device data through cookies, web beacons, and similar tracking technologies. This includes your IP address, device identifiers, session data, and browsing behavior within the platform. See Section 7 for full details on our cookie practices.

3.3 From Third-Party Service Providers

Fillbet may receive personal data about you from the following categories of third-party service providers:

• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank): transaction confirmation and reference data.
• Identity verification providers: results of automated document and biometric verification checks.
• Fraud prevention services: risk scores and flagged activity indicators.
• PAGCOR and regulatory databases: self-exclusion registry status and compliance-related information.

⚙️ 4. How We Use Your Personal Data

Fillbet uses your personal data for the following purposes:

Fillbet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by Philippine law.

⚖️ 5. Legal Basis for Processing

Under the Philippine Data Privacy Act, Fillbet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including operating your account, processing transactions, and providing gaming services.
• Legal obligation: Processing required to comply with Philippine laws and regulations, including PAGCOR licensing requirements, the Anti-Money Laundering Act, and the Data Privacy Act itself.
• Legitimate interests: Processing necessary for Fillbet's legitimate business interests, including fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly for marketing communications and optional data collection. You may withdraw consent at any time without affecting the lawfulness of prior processing.

🤝 6. Data Sharing & Disclosure

Fillbet does not sell your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

6.1 Regulatory & Law Enforcement Authorities

Fillbet is required by Philippine law to share certain player data with regulatory and law enforcement authorities, including PAGCOR (for licensing compliance), the Anti-Money Laundering Council (AMLC) (for suspicious transaction reporting under the AMLA), and the National Privacy Commission (NPC) (for data breach notifications). Such disclosures are made only as required by law and are not subject to your consent.

6.2 Payment Service Providers

To process your deposits and withdrawals, Fillbet shares necessary transaction and identity data with Philippine payment service providers including GCash, PayMaya, BPI, BDO, and Metrobank. These providers are bound by their own privacy policies and Philippine financial regulations.

6.3 Identity Verification Providers

Fillbet uses third-party KYC and identity verification service providers to verify your identity documents and confirm your eligibility to play. These providers process your KYC data solely for verification purposes and are contractually prohibited from using it for any other purpose.

6.4 Technology & Infrastructure Providers

Fillbet uses third-party cloud hosting, database, and security service providers to operate the platform. These providers may process your data on Fillbet's behalf as data processors and are bound by data processing agreements that require them to protect your data in accordance with the Philippine Data Privacy Act.

6.5 Game Content Providers

Fillbet's platform features games developed by third-party game providers. These providers may receive limited technical and session data necessary to deliver game content. They do not receive your full identity or financial data.

🍪 7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the Fillbet website or use the Fillbet app. They help us recognize your device, remember your preferences, keep your session active, and understand how you use our platform.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to personalize your experience on Fillbet.
• Analytics Cookies: Help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymized where possible.
• Marketing Cookies: Used to deliver relevant promotional content to you within the Fillbet platform. These are only set with your consent.

7.3 Managing Cookies

You can control non-essential cookies through your browser settings or the cookie preference center available on the Fillbet platform. Please note that disabling certain cookies may affect the functionality of the platform. Strictly necessary cookies cannot be disabled as they are essential for platform operation.

🗓️ 8. Data Retention

Fillbet retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to the following retention periods:

After the applicable retention period expires, your personal data will be securely deleted or anonymized in accordance with Fillbet's data disposal procedures. Data that has been anonymized is no longer considered personal data and may be retained indefinitely for analytical purposes.

🔐 9. Data Security

Fillbet implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• SSL/TLS encryption: All data transmitted between your device and Fillbet's servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted data storage: Sensitive personal data, including passwords and financial information, is stored in encrypted form using strong cryptographic algorithms.
• Access controls: Access to personal data is restricted to authorized Fillbet personnel on a strict need-to-know basis. All staff with access to personal data undergo privacy and security training.
• Two-factor authentication: Fillbet offers two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular security audits: Fillbet conducts regular security assessments and penetration testing to identify and address vulnerabilities in our systems.
• Incident response: Fillbet maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, Fillbet will notify the National Privacy Commission and affected players within the timeframes required by the Philippine Data Privacy Act.

✅ 10. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Fillbet. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. Fillbet will respond to all data subject rights requests within thirty (30) calendar days of receipt.

👶 11. Children's Privacy & Age Restriction

The Fillbet platform is strictly intended for persons who are 21 years of age or older, in accordance with Philippine gaming regulations. Fillbet does not knowingly collect personal data from persons under the age of 21.

Fillbet employs age verification procedures during the registration process and as part of KYC verification to prevent underage individuals from accessing the platform. If Fillbet discovers that personal data has been collected from a person under 21 years of age, that account will be immediately closed, all associated data will be deleted (subject to any legal retention obligations), and any funds will be returned to the depositing payment method.

If you are a parent or guardian and believe that your child under the age of 21 has registered on the Fillbet platform, please contact our Data Protection Officer immediately using the contact details in Section 14.

🌏 12. International Data Transfers

Fillbet's primary data processing operations are conducted within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers, game content providers, and identity verification services — may process your data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, Fillbet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by the Philippine Data Privacy Act. These safeguards include contractual data protection clauses, adequacy assessments of the recipient country's data protection framework, and binding corporate rules where applicable.

By using the Fillbet platform, you consent to the transfer of your personal data to third-party service providers in other jurisdictions where necessary for the provision of Fillbet's services, subject to the safeguards described above.

📝 13. Changes to This Privacy Policy

Fillbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine laws and regulations, or PAGCOR requirements. When material changes are made to this Policy, Fillbet will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect.

The date of the most recent update is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how Fillbet protects your personal data. Your continued use of the Fillbet platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy.

If you do not agree with any changes to this Privacy Policy, you should stop using the Fillbet platform and may request account closure in accordance with the Terms & Conditions.

📬 14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or Fillbet's data practices, or if you wish to exercise any of your data subject rights, please contact Fillbet's Data Protection Officer (DPO) through the following channel:

For general customer support inquiries unrelated to data privacy, please contact our support team at support fillbet.net. Our support team is available 24 hours a day, 7 days a week, including Philippine public holidays.